Refund policy

Refund Policy

We want you to love your purchase! If something’s not right, here’s how we handle returns and refunds:

📦 Returns & Exchanges

We accept returns or exchanges within 14 days of delivery on unused, unworn items in original condition.

To be eligible for a return, your item must be:

Unused and in the same condition you received it

• In its original packaging

Custom or personalized items are non-refundable unless they arrive damaged or defective.

💸 Refunds

Once we receive your return and inspect the item, we’ll notify you via email. If approved, a refund will be processed to your original payment method within 5–7 business days.

🚫 Non-Returnable Items

         * Gift cards

         * Final sale or clearance items

         * Custom orders (unless defective)

 

📮 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

📧 Need Help?

To start a return or if you have any questions, contact us at theloosemooseprints@gmail.com